FAQs

Our most frequently asked questions

Here is a list of our frequently asked questions. Please call us on 0800 048 2370 if you need any further information

Questions and answers

Can I purchase a storage system to go behind my wardrobe?
Yes, we have two different storage systems, Standard and Aura. Standard storage systems come in fixed length that can be cut or added to depending on your requirements.

 

How high and wide can my wardrobes go?
All of our doors are made to measure. Our sliding doors are made according to the overall height and width of the actual aperture in which you wish to install the system. The maximum height is 2,490mm and the maximum width is 5,000mm.

  

What weight will the clothes hanger bar and the MFC shelving take?
The hanger bar will take up to 30kg of weight, offering plenty of strength to support all of your clothes. The MFC shelving will take the weight of up to 25kg.

 

Can you tell me more about the Aura storage kits?
The Aura storage system can be fitted in ceiling heights from 2.1-2.7m with it’s easy to use telescopic design.  The Aura kits offer a range of storage possibilities including shelving, hanging and show storage to organise your wardrobe perfectly.  Each kit states the width range in which it can be installed and always has one flexible section to allow you to make the most of all the whole wardrobe interior.

 

Is there anything I should know when planning which kit to buy?
The Aura kits are very flexible but we do advise caution when choosing kits containing drawer boxes.  The drawer box at 550mm wide needs to placed behind a door of at least 590mm for the drawers to open fully.

Questions and answers

Are the different effects/colours individually priced?

Yes they are. By using the design your own tool, you can calculate the cost of the combinations. Click here to start your design.

 

Do my doors all have to be the same configuration of colours and designs? 
You can be as creative as you like with colour ways and designs.  The only restriction is that all of your doors must be within the same range.

 

Can I order samples?
You can order samples to be delivered direct to your home address.

Useful Links

ORDER SAMPLES

Questions and answers

Are the products safe?
All glass and mirrors are safety backed to BS 6206 part B. Our products go through extensive testing by FIRA.

 

What does the product warranty cover?
The warranty covers all moving parts of your sliding doors. More information on the product warranty can be found here.

Questions and answers

Are the doors difficult to install?
Our doors are easy to install.  All you will need is a spirit level, tape measure and pozi drive screw driver, we’d always recommend at least two able-bodied people to carry the doors and install them.

 

How long will it take for my sliding wardrobes to be delivered?
Once we receive your order, we aim to deliver within 21 days depending on product specification. Our delivery partner HDS will contact you to arrange a time slot closer to the delivery date, at which point they will take your delivery right to the room of your choosing. More information can be found on our delivery page.

Useful links

PREPARING & MEASURING

Questions and answers

What is an end panel?
An end panel is the side of the wardrobe. Whilst you may wish to have one side as an existing wall in your bedroom, you can use an end panel on the other side to determine the width of your wardrobe. Our end panels are made from MFC (melamine-faced chipboard) and can be specified to match your chosen wardrobe frame.  They are supplied in a standard size* which can be cut to perfectly fit the height of your bedroom ceiling.

*H: 2,500mm x W: 620mm x D: 18mm

 

What does wall to wall, wall to end panel, and end panel to end panel mean?
Wall to wall means your wardrobe doors will be fitted in an existing niche between two walls. If you don’t have a niche, you can create one by using end panels. You can do this from an existing wall to an end panel (wall to end panel), or use two end panels to create your wardrobe space (end panel to end panel). See more information here.

 

What is a liner?
A liner is a piece of MFC (melamine-faced chipboard). This will match your choice of sliding door frame. The purpose of a liner is to act as a floor plate for the bottom track as well as a wall liner where the sliding doors will meet the wall. Our liners are 90mm wide, 18mm thick and approximately 2,500mm long. They are not compulsory - and you can delete them from our order sequence if they are not required – however we’d always recommend using a liner to make the installation even easier.

 

What is an aperture?
An aperture is the area that your doors will be fitted into. It is the width (A), height (B) and depth (C) of the space where your sliding doors will be.

HELP AND ADVICE

Preparing and Measuring

Use our helpful guide to make sure your wardrobe doors fit your space perfectly.

Instructions

Our step-by-step installation guides are available to download.

Order Samples

Are you trying to decide on the perfect finish for your sliding wardrobe doors? No problem – we can send you up to 8 samples for just £6, which will be reimbursed when you order.

Our Guarantee

Products are guaranteed for 10 years against faulty materials or workmanship subject to Specification of Goods.